Shipping Policy
Once orders have been accepted we aim to process them within 24 hours. However, in busy periods processing can take 1-3 days. When orders have been processed, shipping will commence.
Free standard UK delivery for orders over £35
Hermes Standard UK Delivery: £2.99
- 2 - 5 business days
Evri Next Day Delivery: £3.99
- 1 - 2 business days
Royal Mail 48 UK Delivery: £4.35
- 2 - 4 business days
Royal Mail 24 UK Delivery (Next Day): £5.45
- 1 - 2 business days
For larger orders up to 20kg
Royal Mail 24 UK Delivery (Next Day): £8.95
- 1 - 2 business days
Next-Day Delivery: Place your order before 12 pm, Mon-Fri for next-day delivery. Orders placed after 12 pm Mon-Fri will be sent the following day.
International Shipping: For the time being we only offer UK shipping, but we hope in the near future we can share our handmade beauties across the globe.
Delays: Due to the pandemic backlog, deliveries can sometimes be delayed. You may have to wait longer than stated for your order. If you have been waiting for more than 8 days, please contact us so we can look into the matter.
Once we have submitted orders for shipping, we do not take responsibility for lost or damaged parcels. If you have any issues, please Contact Us.
Damages: If your order is damaged, you will need to take pictures of the damage and forward them to us at krystalandmeli@gmail.com. This must be done within 3 days of delivery.